LAW ENFORCEMENT

Last Updated: November 13, 2025

For Government and Law Enforcement Agencies only.

Introduction

You can send your requests to [email protected], addressed to "Pallapay". Where appropriate, we will respond to requests from authorized law enforcement officers (using an email address from an official government domain) with proof of authority (documentary evidence of your personal authority as a representative of your law enforcement agency to administer such request (e.g. photo of your agent badge)).

We will review each case and cooperate on a case-by-case basis, in accordance with the relevant Terms of Service, our Privacy Notice, and any applicable laws and regulations.

We make every effort to promptly respond to your requests. If, however, you do not receive our response, please check your email's junk/spam folder.

If applicable, please also refer to the appropriate applicable Mutual Legal Assistance Treaty-related documents if cross-border law enforcement is involved.

Required Information

For us to consider your request, you should:

a. State the specific actions/items requested; and

b. Attach a signed court order and/or official letter from your law enforcement agency that includes the following details:

Full name of your law enforcement agency and its legal authority to make such request in conjunction with courts of competent jurisdiction, with documentary evidence attached
Your official contact information (email address and/or phone number)
A chronological overview of the alleged incident under investigation, including material facts of the case, with reference made to the following matters where possible

c. The actions/items requested

All requests and attachments must be in English.

All relevant wallet addresses and transaction hashes should also be provided in a Word document format or a copyable PDF format.